Frequently Asked Questions

Ordering and payment

Which currency will I pay in?

The product page and checkout show the currency and final amount that will be submitted for payment. Review the checkout total before completing payment.

How is shipping calculated?

Available shipping methods and charges are calculated at checkout from the delivery destination and order contents. If a rate is not available for your location, contact VECROS before placing the order.

Can I get technical help before ordering?

Yes. Share the planned compute module, power supply, peripherals, and application through the contact page so the team can help check compatibility.

JETCORE activation and warranty

How do I activate JETCORE?

Use the activation link in the order-confirmation email, or sign in at accounts.vecros.com. Open Devices, generate the secure single-use command, and run it on JETCORE to register the board.

When does the JETCORE warranty begin?

The one-year standard warranty begins when JETCORE registration completes. Keep the serial number and order information available when requesting support.

Where can I find setup documentation?

Integration and setup information is available at docs.vecros.com.

Returns and support

What is the return policy?

Eligibility and return conditions are described in the refund policy. Contact VECROS before returning hardware so the team can provide the correct instructions.