Refund policy

VECROS Return & Exchange Policy

At VECROS, we offer a 7-day return policy, meaning you have 7 days after receiving your item to request a Return or Exchange.

Important Note:

Before proceeding with a return or exchange, please review the warranty terms and conditions applicable to your product. This will help you understand the eligibility criteria for returns and exchanges.

Eligibility for Returns:

To qualify for a return, your item must be:

  • In the same condition as when you received it
  • Unused, with all tags attached
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

To initiate a return, contact us at support@vecros.com.

Once your return request is approved, VECROS will arrange for the item to be collected from your location. Items cannot be returned without prior approval.

For any return-related questions, reach out to support@vecros.com.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately at support@vecros.com so we can resolve the issue.

Exchanges

If you wish to exchange an item, please follow these steps:

  1. Request a return: Contact us at support@vecros.com to start the return process.
  2. Inspection: After the item is collected, it will be inspected to ensure it is in good condition and not damaged by the user.
  3. Exchange approval: If the item meets the criteria, a replacement item will be sent to you within 7 days.

Note: If the item is found to be damaged due to customer misuse, the exchange request will be denied, and the item will be returned to you.

For any exchange-related queries, please contact us at support@vecros.com.

Refunds

Refunds are processed only once the item has been inspected and confirmed to be in good condition and not damaged by the user. Once approved:

  • Refund will be credited to the original payment method within 7 business days.
  • Bank processing times may vary.

If 7 business days have passed since your refund was approved and you haven't received it, please contact us at support@vecros.com.